+64 9 711 1686Malta MGA/B2C/998/2008
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Answers in minutes

Boomerangbet Casino contact: chat, e-mail or phone

Our team answers live chat, e-mail and phone around the clock, 24/7 year-round, with most replies inside minutes.

Start live chat 18+ only. MGA-licensed since 2008. Gamble responsibly.
paid out today
853,514 NZ$
3,951 players in the lobby
Boomerangbet Casino Ltd. holds licence MGA/B2C/998/2008 from the Malta Gaming Authority and has operated continuously since 2008.
The platform processes NZ$31M in payouts every week, with an average withdrawal cleared in 26 minutes and a per-transaction ceiling of NZ$57,000.
Every session and transaction is protected by 256-bit AES encryption, with games independently audited by BMM Testlabs and SIQ.
Independently tested · Publicly certified

Live chat, e-mail and phone

Boomerangbet Casino staffs every channel so a person answers, not a queue.

Mid-session and stuck
Best for a deposit that has not landed or a bonus that will not activate, because chat reads your account as you talk. Typical reply time is five minutes.
Open the chat
Where do I send my documents?
Best for documents and anything needing screenshots attached; write to [email protected] and expect a reply within twelve hours.
Write to us
A real voice, one minute
Best when you would rather talk it through: call +64 9 711 1686 (NZST) and a person picks up in about one minute, day or night.
Call the team
You are in New Zealand

New Zealand support, on your clock

Nothing here is offshore guesswork: same time zone, same language, a local number that reaches real staff.

How to reach us

New Zealand phone+64 9 711 1686
Time zoneNZST
LanguagesEnglish, German, French, Spanish, Portuguese
E-mail[email protected]

Who supervises

RegulatorMalta Gaming Authority, MGA/B2C/998/2008

Where to get help

Gambling helpGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, The Salvation Army Oasis
Independently tested · Publicly certified

Your problem is not closed yet

By the end you will know exactly where your complaint goes and who reviews it.

Account details and dates
Put your concern in writing and include the account email, the dates involved and any reference numbers. Send it to the complaints mailbox so the details stay on record.
Where is my reference?
Our team logs your complaint and issues a reference you can quote later. Expect a first answer at the address you wrote from, usually within twelve hours.
Ask for a senior review
If the reply leaves the matter open, reply to the same thread and ask for a senior review. Keep the reference in the subject so nothing gets re-filed from scratch.
Boomerangbet Casino's regulator
Should the internal process not settle it, you may take the complaint to the Malta Gaming Authority, the regulator named on this page, with your reference included.
Mail routing

One mailbox for everything, or the right one instead

Boomerangbet Casino sorts incoming mail by subject, so choosing the matching address shortens the wait for you.

Your account

General support questions[email protected]
Document verification (KYC)[email protected]

Your money

Deposits and withdrawals[email protected]

Anything else

Complaints and escalations[email protected]
Personal data and privacy[email protected]
Business and partnerships[email protected]
Five details, one page

The company behind your account

Takes away the worry that no named company stands behind your balance or your bets.

Who we are

Registered nameBoomerangbet Casino Ltd.
Company numberC-48848 (Malta)
Registered addressLevel 4, Portomaso, Birkirkara

Our licence

RegulatorMalta Gaming Authority
Licence numberMGA/B2C/998/2008

Write to us

Support e-mail[email protected]

Reach out before the losses stack up

Independent organisations, separate from Boomerangbet Casino, help New Zealanders with gambling problems. Each offers free, confidential support, and none of them report to us, so you can speak openly.

Gambling Helpline New Zealand. A free national helpline giving confidential advice and referrals to anyone worried about their own or a family member's gambling.

Problem Gambling Foundation of New Zealand. Counselling and public education for people affected by gambling harm, with services across the country at no cost.

The Salvation Army Oasis. Community-based counselling and support groups that help individuals and whānau work through gambling difficulties.

Full Story
Skip the guessing

You sent a message at 2am

Runs the way we run everything here: the same desk answers at any hour, and each channel keeps its own pace.

Live chat

Chat open24/7 year-round
Chat first reply5 minutes
Timezone on this pageNZST

E-mail

E-mail address[email protected]
E-mail reply12 hours

Phone

Phone number+64 9 711 1686
Phone waiting time1 minute
No waiting on hold

Boomerangbet Casino support, explained briefly

Straight answers, because Boomerangbet Casino would rather you spent the time playing.

trustWhat happens when I upload my ID and address proof?+
Count on about forty-six hours from the moment your documents arrive. Checked files usually pass inside that window, and a mismatch in the name on your ID and your address proof is what stretches it. Nothing else clears until that step is done.
trustWhat if I want to write in a language other than English?+
Five languages are covered: English, German, French, Spanish and Portuguese. A New Zealand player is answered in English by default, and the team can switch if you ask at the start of a chat. Everything you send is read in the language you wrote it in.
trustWhere do I go to close my account for good?+
Where you close it is live chat or a written request from your registered email address. Confirming it in writing protects you if a duplicate is opened later. Any balance left is returned to you once checks are complete.
trustWhat happens when I look up the casino licence?+
Two things settle it: the Malta Gaming Authority issued the licence, and the number is MGA/B2C/998/2008. Boomerangbet Casino Ltd. has held it since 2008 and is registered as C-48848 in Malta. The authority is the body that can act if a complaint reaches it.
trustWhere do I find my account details to give support?+
Where identity is in doubt, the team asks for your full name and the email address on the account. Verification may also need a document you already sent. A password is never requested, and anyone who asks for one is not from Boomerangbet Casino.
trustWhy should I escalate my complaint instead of starting again?+
Because a first answer can miss the point, complaints have their own address: [email protected]. Send the chat transcript or ticket number with it. If the reply still falls short, you may take the matter to the Malta Gaming Authority.
trustDo I need to pay to ask for my personal data?+
Do I need to send a written request? Yes, and [email protected] takes both kinds. Ask for a copy of what is held, or ask for deletion, and state which you want. Records the licence requires the operator to keep cannot be erased.

Fewer replies, faster fixes

Line these up and the first reply usually carries the full answer.

  • Registered account email address
  • Government-issued photo ID
  • Recent proof of address
  • Payment card or bank statement
  • Any reference or transaction dates

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